Email Service Issue

We are currently having an issue with our email service being reported by our overseas suppliers. We will Continue to update the page once we have received information from our overseas counter parts. 


This issue has been resolved. All connectivity should be restored to normal at this time.

Status posted by our overseas counter parts just now are as follows 


Our engineers are investigating the connectivity issues within our environment. At this time, users may be unable to connect to control panel and email accounts. 


We will update you with more information once it available.

Unfortunately we have not received an ETA on this matter but have been advised that the technicians are working to have this restored. Once we receive any further updates we will post it here for you. 


Thank you for your patience on this matter. 

See latest report from our overseas counter parts


Our engineers are continuing to investigate this issue. They have made a configuration change to restore client functionality via POP/IMAP/SMTP. Users may need to restart their clients in order to restore connectivity.

At this time, users may still be unable to connect to Webmail Portal


We will continue to update you with more information once it is available.


Thank you for your continued patience on this matter thus far..

See below official report from team at email data centre 


On 26 August, from approximately 09:20 to 11:10 CDT, Email and Hosted Exchange customers were impacted by a network connectivity issue in our IAD data centre. 


Engineers rerouted Hosted Exchange traffic to the ORD data center at approximately 09:36 CDT to mitigate impact to those customers. After further investigation, engineers were able to isolate the network issue at the load balancing level which has restored connectivity for a majority of Email customers. 


Engineers are continuing to monitor the environment for stability and additional impact. 


Thank you for your patience during this time.

Our engineers are actively working on the resolution to this issue. The previously mentioned configuration changes have resulted in positive reports. Some users may still be experiencing residual connectivity issues at this time. 


Affected users may need to restart their clients in order to restore connectivity. We will continue to monitor the situation and provide updates as they become available.

Our engineers are investigating the connectivity issues impacting the Hosted Email environment in the DFW1 data center.  Thank you for your patience as engineers work to resolve this issue. 

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