Posted on 08/03/2016 2:29 PM EDT
Webmail users have been experiencing short 5-10 minute authentication and/or attachment accessibility issues. These issues are caused by poor performance within our authentication infrastructure. Our engineering team has isolated the problem and are working toward a resolution.
The exact cause is still under investigation. During this time, affected users will experience the inability to log in to webmail or access attachments within webmail.
New Media Studios Support
Affected users will experience a page loading screen when attempting to log in to webmail. Users will also be unable to view attachments in webmail. As a workaround, impacted users are encouraged to access their accounts via email clients, such as Microsoft Outlook, and mobile devices.