Webmail Users

We are aware of an issue that is affecting webmail in our hosted email environment. 

Affected users will experience a page loading screen when attempting to log in to webmail. Users will also be unable to view attachments in webmail. As a workaround, impacted users are encouraged to access their accounts via email clients, such as Microsoft Outlook, and mobile devices.

This does not affect mail delivery. 

1 Comment

Posted on 08/03/2016 2:29 PM EDT

Webmail users have been experiencing short 5-10 minute authentication and/or attachment accessibility issues. These issues are caused by poor performance within our authentication infrastructure. Our engineering team has isolated the problem and are working toward a resolution. 

The exact cause is still under investigation. During this time, affected users will experience the inability to log in to webmail or access attachments within webmail.

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