Customer Portal

We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.

Update - Affected users will receive the following error "Too Many Requests. Please wait a minute and try again" when attempting to log in to webmail. 

We are actively working towards a resolution. Mail is still accessible via mail clients such as Outlook or mobile devices.  

More updates will be posted as they become available.

Update - We continue to work on resolving the issue. No further details available at this time. Email remains accessible via email clients and mobile devices.

Our engineers continue to work to resolve the issue. There are no further updates. Email remains accessible via email clients and mobile devices. The next update will be provided by 16:00 CDT or sooner if more information becomes available.

Engineers continue to work to resolve the issue. Email remains accessible via email clients and mobile devices. The next update will be provided by 17:00 CDT or sooner if more information becomes available.

Engineers continue to work to resolve the issue affecting Webmail. Email remains accessible via desktop and mobile email clients. The next update will be provided by 19:00 CDT, or sooner if there is a significant status change.

Our Webmail authentication platform experienced an issue which caused it to be unable to serve requests. Engineers deployed a fix to address this, however, the large volume of new inbound requests (users reconnecting) caused the authentication system to reject some connections. 

Engineers adjusted our systems and balanced loads to accommodate the increased authentication volume. As of 18:21 CDT, access to the Webmail login page. Webmail users should no longer receive errors when accessing their mailboxes. 

Additionally, mail delivery was not impacted during this incident.

Hosted Email users may experience latency or errors when attempting to access webmail. 

As a workaround, users are advised to access mailboxes via an email client or mobile device. Cloud Drive for Email delivery is not impacted by this incident. 

Our team is actively engaged and working towards a solution. Further updates will be provided as they become available.

We apologise for the inconvenience this is causing to the users who are familiar with checking their email via a web page. In the interim, we recommend that you set up your email either on your phone or via an email client such as Microsoft Outlook.

See below email setting that will help in the setup process 

Email Server Information

See sever settings in the table below 

• Incoming Mail Server: secure.emailsrvr.com
• Outgoing Mail Server: secure.emailsrvr.com (Recommended ports include 587 or 465)

Our team continues to work to resolve the issue. In the meantime, we strongly encourage the use of an email client or mobile device for access as an alternative to webmail. For assistance in setting up one of these programs, you may refer to the following link:

http://setup.emailsrvrhelp.com/

We will provide the next update once more information becomes available.

This issue is now resolved.

We have completed our maintenance on the authentication platform and have added additional processing capacity to the system without incident. We have enabled all rate limited services at this time and users can log into Webmail as expected. Our monitoring indicates that the platform has returned to a normalized state. Additionally, mail delivery was not impacted throughout this incident.